Return and Refund Policy

By placing an order with Laurvi, you confirm that you have read and accepted the terms outlined below. These guidelines explain our return and refund policies and procedures in a clear manner. They apply to all orders placed within Canada.

Returns

Return period:
We offer a 14-day return policy, meaning you may request a return within 14 days after receiving your complete order.

Item conditions:
If you wish to return an item, it must be in good condition, either new or lightly used, returned in its original packaging, and sent back within the 14-day return period.

Return Process:
Our customer support team will assist and guide you through the return procedure once your return request has been submitted.

Area of validity:
This return and refund policy applies to orders delivered within Canada.

Return process

If you wish to return an item, please follow these steps:

1. Contact us:
   Send an email to our customer support team at support@laurvi.com with your order number and the reason for the return.
2. Pack the item:
   Securely pack the item in its original packaging, including all accessories, labels, and documentation.
3. Return the item:
   Follow the return instructions provided by customer support once your return request has been approved.

Return costs

Order cancellation or reorder
If you decide that you no longer want the item or have ordered the wrong product, you will be responsible for the return shipping costs. Original shipping fees are non-refundable.

For incorrect or damaged items:
If you receive an incorrect or damaged item, we will cover the return shipping costs.

Restocking fee
We do not charge any additional fees for returns.

Exchanges

We accept exchanges for approved items. Please contact our customer service team for further assistance.

Refund process

Inspection:
Once we receive your returned item, it will be inspected to ensure that it meets our return conditions.

Refund:
If the return is approved, the refund will be issued to the original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.

---

Contact Information

Store Name: Laurvi
Email: support@laurvi.com

Customer Service Hours:
Monday–Friday: 08:00 AM–6:00 PM EST
Saturday–Sunday: Closed
Public Holidays: Closed

We respond to emails within 24 hours (Mon–Fri). Emails received over the weekend will be handled the following Monday.

Company Information

Company Name: ECOM ARENA LTD
Address: 18 Noel Street, Nottingham, England NG7 6AW, United Kingdom
Company Number: 16013919